Your privacy is our responsibility

zx99 operates a safe and reliable online gaming platform for users in Bangladesh. This privacy policy ("Policy") describes how zx99 collects, stores, uses, and keeps your personal information secure.

This policy applies to our website, mobile application, and all related services. By using our platform, you are considered to have given your consent to the terms of this policy. If you disagree with any term of this policy, please refrain from using our services and contact our support team.

This policy applies only to individuals who are 21 years of age or older. zx99 does not knowingly collect information from any minor.

zx99 collects only the information necessary to provide our services properly. We divide the information collected into two main categories:

2.1 Directly Provided Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (as part of the KYC process)
• Bank account details and mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Contact information provided by the user

2.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Login time, session duration, and activity history on the platform
• Data collected through cookies and similar tracking technologies
• Transaction information — deposit and withdrawal amounts, dates, and methods

zx99 uses your personal information for the following purposes:

3.1 Account Management & Verification

We carry out an identity verification process (KYC) to create, manage, and secure your account. This is essential for fraud prevention and the safety of the online gaming environment.

3.2 Payment Processing

Relevant financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Our minimum deposit is ৳200 and minimum withdrawal is ৳500.

3.3 Customer Support

Our 24/7 live chat and email support team uses your information to resolve your issues and answer your questions.

3.4 Responsible Gaming

Responsible gaming policies are implemented by monitoring playing patterns and behaviour. We reserve the right to take action if unusual activity is detected.

3.5 Platform Improvement & Analytics

Anonymous or aggregated data is analysed to improve the user experience, test new features, and review platform performance.

zx99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Partners: Necessary information is shared with bKash, Nagad, Rocket, Upay, or banks to complete transactions.
• Technology Providers: With trusted technology partners for hosting, security, and data analysis — they operate under strict confidentiality agreements.
• Legal Obligations: Information may be provided in compliance with the law in response to a court order or a legitimate request from a government authority.
• Fraud Prevention: We cooperate with relevant authorities to prevent online fraud or money laundering.

Your information is not shared with third parties for any purpose other than those listed above.

zx99 gives the highest priority to the security of your information. We have implemented the following technical and administrative measures:

• SSL/TLS Encryption: All data sent to and received from our website is protected by industry-standard SSL encryption.
• Database Security: Personal and financial information is stored in encrypted databases and kept under restricted access controls.
• Two-Factor Authentication: There is an option to use two-factor authentication for account login.
• Regular Security Reviews: Our systems undergo regular security audits and risk assessments.
• Staff Training: Staff with access to handle personal information receive strict privacy training.

However, transmitting information over the internet is not entirely risk-free. We strive to ensure maximum protection, but a guarantee of 100% security is not possible.

The zx99 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — maintaining login sessions, security verification, and saving user preferences. Disabling them may prevent the site from working properly.

6.2 Analytics Cookies

Anonymous analytics cookies are used to understand which pages receive more visits and which features are used more. This information does not directly identify you.

6.3 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

zx99 does not retain your information beyond what is necessary. The retention period is determined according to the following policy:

• Active Account: All information is retained for as long as the account remains active.
• After Account Closure: Certain information is kept for as long as necessary to meet legal obligations and resolve disputes.
• Financial Transaction Records: Transaction information is retained for the period required under financial regulations.
• Marketing Information: Marketing-related information is deleted immediately upon withdrawal of your consent.

As a user of the zx99 platform, you have the following rights over your own information:

8.1 Right to Access Information

You have the right to know what information we hold about you. You can contact the support team to request a copy of this information.

8.2 Right to Correct Information

If any information we hold about you is incorrect or outdated, you can request a correction. We will update it within a reasonable time.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, we may be required to retain certain information for a set period due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can stop receiving marketing communications or object to the use of your information for specific purposes.

To exercise these rights, please contact our support team.

zx99 services are for individuals aged 21 years or older only. We do not knowingly collect or store personal information of any minor.

Age verification is mandatory at registration. If you believe a minor's information may have been collected by mistake, please contact our support team immediately — we will promptly delete that information and close the relevant account.

zx99 reserves the right to change or update this privacy policy as needed. When significant changes are made:

• The updated policy will be published on this page.
• Registered users will be notified of the changes by email.
• Consent will be obtained again where required.

Continuing to use the platform after any changes will be considered as your consent to the new policy. It is therefore advisable to review this page regularly.

Our support team is always ready for any questions, requests, or complaints regarding the privacy policy. We provide support in both Bengali and English.

Privacy-related requests are generally reviewed within business days. For urgent matters, contact us directly via live chat.